Q. What kind of payment options are available?
In addition to mailing your payment back to us at:
PO Box 4560
Carol Stream, IL 60197-4560
Flood Brothers offers THREE easy and green methods of paying WITHOUT INCURRING additional fees:
1) Payment by Phone
Customers wishing to make a credit card or check payment over the phone can call our office Monday through Saturday. We will charge your credit card or process your check at that time. We will email you a notification of your payment or give you a confirmation number over the phone.
2) Online Paperless Bill Payment
Our online bill payment program is a convenient, paperless option for customers. You will need the "access code" printed on your statement. If you do not have this access code, you need to contact our office at 630-261-0400 to be issued an access code. Once you have an access code, your account has been set up and you will no longer need the access code.
Your "Customer #" is your account number. This number begins with 01- or 03- followed by a series of numbers. There is a space before the last number. THIS LAST NUMBER IS NOT A PART OF YOUR ACCOUNT NUMBER. You do not need to enter the last number when you log into bill pay.
Please note — if your account is closed for non-payment, we need payment in full in our office before 4:00 pm the business day prior to your scheduled pick up.
The online bill payment program also allows you to view past payments made through our system, your current account balance and payment due date. A confirmation of payment received will be emailed to the email address provided.
3) Direct Debit
A customer wishing to use direct debit can complete the appropriate form with his or her banking or credit card information. This can also be set up by calling our office. The customer’s account will be debited or the credit card charged for the balance due on the account on the due date of their current statement. A statement will be mailed showing the date payment will be debited from their account.