Carol Stream

All items for collection must be placed at the curb no later than 7:00 a.m. Drivers call our office by radio and advise us of the houses that do not have their refuse out.

If you fail to place your garbage, recycling or yard waste at the curb on your scheduled day, our driver will return the following week.

Refuse/Garbage Collection

Refuse must be properly containerized in bags or cans, not to exceed a 50-pound weight limit. There is NO CAN LIMIT as to the quantity of refuse you may place at the curb. Flood Brothers offers a 95-gallon toter for the use of refuse collection. If you wish to use this service, please contact our office at (630) 261-0578. There is an additional toter rental charge for this service per month. Any Flood Brothers toter that is damaged will be replaced free of charge. Kindly contact the Flood Brothers' office to replace a broken or worn toter.

Yard Waste Collection

Begins First Full Week in April, Ends the Last Pickup Day of November

Residents may place all yard waste in yard waste paper bags or 32-gallon cans. Yard waste bags or cans must have a yard waste sticker affixed to them and cannot weigh more than 50 pounds.

Fall Leaf Collection

Discounted leaf stickers must be affixed to yard waste bags or 32-gallon cans containing only leaves. The leaf sticker collection schedule is the last 3 weeks of October and into November. Do not use fall leaf stickers for regular grass clippings, as they will not be collected. No yard waste will be collected without the proper stickers affixed to your bags or cans.

FREE FALL leaf collection will be during Thanksgiving week, beginning on the Monday before Thanksgiving and continuing through the Friday after the holiday. Residents may place an unlimited amount of leaves in commercial yard waste bags or standard 33-gallon refuse containers for collection at no charge. Leaves placed at curbside cannot be mixed with other types of yard waste such as grass, sod or twigs and branch material or the load will be rejected for pick-up. Leaf stickers ARE NOT REQUIRED to dispose of leaves during this week! Please leave containers free of lids for easy identification.

All other types of yard waste set out at the curb during this week must have a yard waste sticker.

Branches/Brush Collection

Branches need to be in bundles no longer than four feet and no larger than two feet in diameter. Each bundle must be affixed with one yard waste sticker. Bushes cannot weigh more than 50 pounds and cannot be longer than four feet or wider than two feet in diameter. Bushes placed at the curb must have a yard waste sticker affixed to them. All yard waste items placed at the curb for collection after Thanksgiving through the end of November require a yard waste sticker.

Holidays

If a holiday falls on a weekday or a Sunday, and your regularly scheduled pickup is on or after the holiday, your pickup will be delayed by one day. Friday customers will be serviced on Saturday.

Flood Brothers will not collect on the following holidays:

• NEW YEAR’S DAY
• MEMORIAL DAY
• INDEPENDENCE DAY
• LABOR DAY
• THANKSGIVING DAY
• CHRISTMAS DAY

Christmas Tree Collection

Holiday greenery must have all tinsel, ornaments, lights and nails removed before being placed out at the curb for pickup. Holiday greenery collection and pickup is FREE OF CHARGE the first two full weeks in January. Collection of holiday greenery the third week of January or after, will be billed as a bulk pick-up charge on your next invoice.

Bulk Item Collection

Bulk items are collected on your regularly scheduled collection day. There is a charge per bulk item; contact Flood Brothers at (630) 261-0578 for an estimate on your items. The following items are considered bulk items: mattresses, box springs, tables, chairs, bookcases and other furniture.

White Good Item Collection

There is no charge for the collection of white good items. The following items are considered white goods: refrigerators, stoves, washers, dishwashers, freezers, dryers, hot water tanks, air conditioners and furnaces. To schedule a collection of a white good item, kindly contact our office at (630) 261-0578 during regular business hours. White good items must be placed at the curb by 7:00 a.m. the day of your regular pickup.

Construction Debris Collection

The following items are considered construction debris: drywall, rocks, carpet, doors, paneling, concrete, lumber, cabinets and fixtures. All items must be placed in bags, boxes and maximum 32-gallon containers and cannot exceed the 50-pound weight limit. Carpet rolls must be no longer than four feet in length and eighteen inches in diameter. Each roll is considered a container. For an estimate of a construction debris collection, please contact our customer service department at (630) 261-0578 during business hours. There is a two-yard minimum charge for collection service.

Unacceptable Materials

Items such as paint, household batteries, pesticides, poisons, cleaning solvents, tainted gasoline, used oil and other automotive products are considered to be hazardous waste and should not be included in your refuse toter for collection. For information regarding proper disposal of hazardous waste, please visit www.naperville.il.us/hhw.aspx.

Single-Sort Recycling Program

The supplied 65-gallon toter is Village property and is to be used for recycling only. Any recyclable toter that contains household refuse will not be collected. Please empty and rinse all containers. A complete list of acceptable and unacceptable materials can be found here.

Changes in the Health Code

Pertaining to Residential Solid Waste (Ch. 9-1-4) Duty to Pay for Refuse Collection:

Any person occupying a residential dwelling shall be required to dispose of solid waste generated through the approved municipal solid waste franchise system and shall pay the rates and charges agreed to by the village in a franchise agreement. Residents may not cancel service or make alternative arrangements for disposal of their refuse that may include illegal transfer of refuse from a resident's property.

Moving

If you are moving, please contact our customer service department to terminate service and remove any Flood Brothers equipment provided. They are available during office hours at at (630) 261-0578.

Bill Payment Options

Flood Brothers Disposal & Recycling Company will bill for services three times per year: January, May and September. Each bill represents a four-month period. For example, your January statement will cover from January 1 through April 30. Payments are to be made within 20 days after receipt of the statement date. You may incur a finance charge if the payment is not received by the due date. For billing questions, or to pay by phone please call (630) 261-0578 during normal business hours. Online paperless bill payment can be made here.

Vacation Policy:

Residents are required to notify Flood Brothers prior to going on vacation. There is a 30 day minimum and no maximum (within one calendar year) in order to receive credit. Residents must supply a start and return date prior to their departure. Any balance must be paid in full before vacation status is applied. Credit will be applied upon return. No credit will be issued if Flood Bros Disposal is notified after the fact.

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